Stop using and unplug a DREO heater if its model and date code match this recall. CPSC says affected DR-HSH015 heaters can overheat and ignite. The model is also sold as the Whole-Room Heater 715. Check the label on the underside before arranging the free replacement.
One model, ten months of production
The Consumer Product Safety Commission (CPSC) announced the DREO space heater recall on October 29. DREO has 17 reports of these heaters igniting. Three of those caused property damage, and one burned someone's hand.
The recalled heater is a black ceramic unit about 13 inches tall that comes with a remote. The label on the underside shows the model number and a manufacture date written year first. Yours is recalled if it says DR-HSH015 and the date falls from 2025/04 through 2026/01.
Other DREO heaters aren't included, and neither is a DR-HSH015 with a date code outside that span. DREO's recall page has a Check My Unit tool if the label leaves you unsure. You'll find that page under Product Recalls at the top of dreo.com.
The heater sold at Costco stores and online through Costco, Best Buy, Kohl's, Lowe's, QVC, Home Depot, B2BRenew and DREO's own store.
Use the label to check eligibility
The sale dates on the recall pages don't match. CPSC says the heaters sold through October 2026. DREO's recall page says units sold before October 2026. The FAQ on that same site says units sold before August 2026.
All three agree on the date codes, so that's the detail we'd trust. A recall drawn by date code points to a production run, and the month a heater reached a store shouldn't change that. If you bought one in September and the label reads 2025/11, treat it as recalled. Should the registration form turn you away over a sale date, call DREO at 833-820-0887 on a weekday.
Keep the heater until you've registered
Don't put it in the trash or take it back to the store yet. DREO's FAQ says that once a heater has been discarded or returned to a retailer, it can't process your registration. You don't need a receipt.
The free replacement works like this:
- Unplug the heater and start the registration on DREO's recall page.
- Copy the model number, date code and serial number from the label.
- After confirming eligibility and getting the registration instructions, cut the unplugged heater's power cord as directed.
- Write "Recall" and your five-digit destruction code on the label in permanent marker.
- Upload one clear photo that shows the label, your marker writing and the cut cord.
- Wait for DREO to approve the claim. It ships the replacement after that.
The recall offers a replacement and no refund. It's still worth doing, even for a heater that has never given you trouble. DREO tells those owners to stop using it too.
Replacement timing starts after approval
DREO requires a photo of the disabled heater before approving the replacement. Its FAQ gives an estimate of 6 to 10 business days after approval, but one answer describes delivery and another describes shipping. That is roughly one to two working weeks, plus any review and transit time. Actual timing can vary.
Arranging another safe source of heat is better than continuing to run a recalled heater. The US Fire Administration says portable heaters accounted for 41% of fatal home heating fires in its 2017 to 2019 data. That statistic covers portable heaters generally and does not measure this model's risk.
If that room still needs heat, use a heater you've checked. Keep anything that can burn at least 3 feet away, and turn the heater off when you leave the room or go to bed. Never heat your home with the oven.
Check any spare heater for recalls before using it. Do not replace one recalled heater with another whose safety status you have not checked.
